Customer care
Questions, answered with care
Find clear guidance on formulation, storage, international dispatch, bottle care, and how to reach our concierge team.
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Frequently asked
Three areas our customers ask about most often.
Formulation
Shelf-life and storage
Each product lists its recommended shelf-life on the label. Store in a cool, dry place away from direct sunlight, and keep the cap closed between uses for best results.
International orders
Shipping and packaging
We dispatch internationally with protective packaging that cushions each bottle. Delivery timelines vary by destination, and you will receive tracking details once your order leaves our studio.
Bottle care
Usage and batch questions
Follow the usage guidance printed on each product. For batch numbers or formulation queries, our concierge team is ready to help with specific details.
Still have a question?
Reach our concierge team for anything not covered here.